Right to cancel

 

Detailed information about shipping and payment is available here. Alternatively, please scroll down and read about it just below the end of the Right of withdrawal text.

 

Right of withdrawal

Right to cancel  

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Sl. Svensson, Seefelder Str. 8, 82211 Herrsching, E-Mail: info(at)gem-angels.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You  are  only  liable  for  any  diminished  value  of  the  goods  resulting  from  the  handling  other  than  what  is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

Goods that have been made to the consumer’s specificaions or are clearly personalised are excluded from the right to cancel. 

Model cancellation form

To: Sl. Svensson, Seefelder Str. 8, 82211 Herrsching, E-Mail: info(at)gem-angels.com

I / We hereby give notice that I /We cancel my/our contract of sale of the following goods (*)

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this for is notified on paper)

Date

(*)  Delete as appropriate

 

 

Shipping and Packaging

Packaging

Your order comes in a bubble envelope or as a package.

Shipping costs

Germany: 4,99€ (DHL)

International: 7,99€ (insured and tracked letter)

Customs charges might apply for recipients in non-european countries – please, check your country’s relevant law.

No minimum order value.

What happens if you choose the wrong shipping option? (e.g., you are in the UK, but mistakenly choose “Germany” instead of "International")

You will receive an email from us with the corrected invoice. Your order will be shipped after the receipt of full payment. If you have already paid more, we will refund the surplus.

 

Payment Methods

We are offering the following payment methods:

  1. Advance payment (bank transfer)
  2. PayPal – you can pay with PayPal even if you do not have a PayPal account by using your VISA, MasterCard or American Express card credit instead. 

Orders are are shipped on the first working day after receipt of payment.

1. Advance payment (bank transfer)

  • Fill in your order form.
  • Choose “Advance Payment (Bank Transfer)” as payment option and confirm your order.
  • You will receive a confirmation of your order per email. Your order number, as well as our account details will be included.
  • Please, transfer the required amount to our bank account and type the order number as an intended purpose.

2. PayPal

Paying with PayPal is easy, fast and safe.

  • Opening a PayPal account, as well as paying with PayPal are free of charge (If you make a payment in a different currency, there’s just a 2.5% conversion fee.)
  • Financial details are never shared between buyers and sellers, so your sensitive information is kept private.
  • You only register, fill in and validate your account/ credit card data once.
  • All you need after that is your email address and a password to pay in just a few clicks.

You can use PayPal even if you don’t have a PayPal account. You could either use your valid credit card (Visa, MasterCard and AmericanExpress), or your account number. For more information, click here.

How to pay your purchase with us via PayPal?

  • Fill in your order form.
  • Choose “PayPal” as payment option and confirm your order.
  • You land at the “PayPal Payment” page on our web site.
  • Click “Pay now”.
  • You will be forwarded to the PayPal web site.
  • Log in, or pay with your credit card /bank account.