Terms and Conditions

Overview of the Terms and Conditions:

1. Validity

2. Contracting party

3. Range of products and conclusion of contract

4. Right of withdrawal

5. Prices and Shipping Costs

6. Shipment

7. Payment

8. Reservation of property rights

9. Wording of contract

 

Terms and Conditions

1. Validity

These Terms and Conditions are valid for all deliveries and services of Gem Angels to customers.

2. Contracting Party

The contract of purchase happens between you and Gem Angels, owned by S. Svensson, Seefelder Str. 8, D-82211 Herrsching, Germany. You could reach our Customer Service with your questions every working day from 9 am to 6 pm (German time): Landline +49-8152-9099 843, Mobile Phone +49-175-477 9053, email info(at)gem-angels.com .

 

3. Range of products and conclusion of contract 

3.1. The presentation of products in the online shop does not constitute a legally binding offer but rather an online catalogue without obligation.

3.2. By clicking the Order Now button in the last step of the order process, you enter into a binding transaction purchasing the items in your shopping cart. You will be shown a confirmation list with the details of your order before finalization of the order. The contract of purchase materializes, when we confirm it by an order receipt confirmation email immediately after receiving your purchase order.

 

4. Right of withdrawal

Right to cancel  

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Sl. Svensson, Seefelder Str. 8, 82211 Herrsching, E-Mail: info(at)gem-angels.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You  are  only  liable  for  any  diminished  value  of  the  goods  resulting  from  the  handling  other  than  what  is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

Goods that have been made to the consumer’s specificaions or are clearly personalised are excluded from the right to cancel. 

Model cancellation form

To: Sl. Svensson, Seefelder Str. 8, 82211 Herrsching, E-Mail: info(at)gem-angels.com

I / We hereby give notice that I /We cancel my/our contract of sale of the following goods (*)

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this for is notified on paper)

Date

(*)  Delete as appropriate

 

5. Prices and Shipping Costs

5.1. The prices indicated at the product pages include VAT and other price components.

5.2. For information about the shipping charges, please click here.

 

6. Shipment

6.1. All orders are shipped via German Post, or – for larger orders – via DHL.

6.2. Your purchase will be shipped within 1 working day of receiving payment. The delivery time is:

  • To addresses in Germany – up to 3-5 days,
  • To addresses in the European Union – up to 7-10 days.
  • To addresses in all other countries – up to 21-25 days.

Weekends and public holidays might slow down the delivery process.

 

7. Payment

7.1. You can choose between the following options:

  • Advance payment (bank transfer) - you transfer the amount payable to the indicated bank account. Your order will be shipped as soon as the paid amount reaches our account.
  • PayPal – you can either use your PayPal address, or pay as a PayPal guest with your credit card (VISA, MasterCard or American Express) or bank account. (For information about using PayPal as a payment option without having a PayPal account, please click here.)

 

For more information on payment, click here.

 

8. Reservation of property rights

The products remain property of Gem Angels until their full payment.

 

9. Wording of contract

The wording of contract is saved in our internal system. You can find the Terms and Conditions ate any time on this page. If you are a registered customer, you can see your customer data at any time after logging in. The order data will be sent to you via email. After completion of the order process, the contract is not accessible via the Internet anymore due to security reasons.