Shipping and Packaging
Your order comes in a bubble envelope. Larger orders are shipped as a package.
Standard or Registered?
Letters sent with standard mail service cannot be tracked, as they receive no tracking number. In other words, we cannot give 100% guarantee that your order will reach you safely.
However, the services of the German mail are excellent and we haven’t lost any mailings by now (probably because the Angels are taking extra care of them :-) We do recommend that you pay the additional fee for registered service especially with larger orders and long destinations. What is more, the mail services of some target locations are not as good as the German ones. Once a (European) customer of ours had to go with the tracking number to her local post office, only to find out that her package has been there since more that a week, but it was neither delivered to her, nor she received a note telling her where to pick it up!
The shipping charge consists of the German Mail's regular fee plus 0.20 Euro for the package.
Registered mail: standard price + 2.05 Euro
Registered mail is required for the shipment of 925 sterling silver items.
Customs charges might apply for recipients in non-european countries – please, check your country’s relevant law.
No minimum order value.
What happens if you choose the wrong
shipping option? (e.g.,
you are in
You will receive an email from us with the corrected invoice. Your order will be shipped after the receipt of full payment. If you have already paid more, we will refund the surplus.
We are offering the following payment methods:
Orders are are shipped on the first working day after receipt of payment.
1. Advance payment (bank transfer)
Paying with PayPal is easy, fast and safe.
You can use PayPal even if you don’t have a PayPal account. You could either use your valid credit card (Visa, MasterCard and AmericanExpress), or your account number. For more information, click here.
How to pay your purchase with us via PayPal?