Shipping and Payment

Shipping and Payment

Shipping and Payment
Shipping and Payment

Shipping and Packaging


Packaging

Your order comes in a bubble envelope. Larger orders are shipped as a package.

 

Shipping costs

Standard or Registered?

Letters sent with standard mail service cannot be tracked, as they receive no tracking number. In other words, we cannot give 100% guarantee that your order will reach you safely.

 

However, the services of the German mail are excellent and we haven’t lost any mailings by now (probably because the Angels are taking extra care of them :-) We do recommend that you pay the additional fee for registered service especially with larger orders and long destinations. What is more, the mail services of some target locations are not as good as the German ones. Once a (European) customer of ours had to go with the tracking number to her local post office, only to find out that her package has been there since more that a week, but it was neither delivered to her, nor she received a note telling her where to pick it up!

 

The shipping charge consists of the German Mail's regular fee plus 0.20 Euro for the package.

Registered mail: standard price + 2.05 Euro

Registered mail is required for the shipment of 925 sterling silver items.

 

Germany

  • 1.65 Euro – standard large letter. Please choose “Germany” as shipping option.
  • 3.70 Euro – registered large letter. Please choose “Germany Registered” as shipping option. The letter has a tracking number and is delivered against the signature of either the addressee or another authorized recipient.

 

International

  • 3.65 Euro – standard large letter. Please choose “International” as shipping option.
  • 5.70 Euro – registered large letter. Please choose “International Registered” as shipping option. The letter has a tracking number and is delivered against the signature of either the addressee or another authorized recipient.

Customs charges might apply for recipients in non-european countries – please, check your country’s relevant law.

 

No minimum order value.

 

What happens if you choose the wrong shipping option? (e.g., you are in the UK, but mistakenly choose “Germany” instead of "International")

 

You will receive an email from us with the corrected invoice. Your order will be shipped after the receipt of full payment. If you have already paid more, we will refund the surplus.

 

Payment Methods

 

We are offering the following payment methods:

  1. Advance payment (bank transfer)
  2. PayPal – you can pay with PayPal even if you do not have a PayPal account by using your VISA, MasterCard or American Express card credit instead. 

Orders are are shipped on the first working day after receipt of payment.

 

1. Advance payment (bank transfer)

  • Fill in your order form.
  • Choose “Advance Payment (Bank Transfer)” as payment option and confirm your order.
  • You will receive a confirmation of your order per email. Your order number, as well as our account details will be included.
  • Please, transfer the required amount to our bank account and type the order number as an intended purpose.

 

2. PayPal

 

Paying with PayPal is easy, fast and safe.

  • Opening a PayPal account, as well as paying with PayPal are free of charge (If you make a payment in a different currency, there’s just a 2.5% conversion fee.)
  • Financial details are never shared between buyers and sellers, so your sensitive information is kept private.
  • You only register, fill in and validate your account/ credit card data once.
  • All you need after that is your email address and a password to pay in just a few clicks.

 

You can use PayPal even if you don’t have a PayPal account. You could either use your valid credit card (Visa, MasterCard and AmericanExpress), or your account number. For more information, click here.

 

How to pay your purchase with us via PayPal?

  • Fill in your order form.
  • Choose “PayPal” as payment option and confirm your order.
  • You land at the “PayPal Payment” page on our web site.
  • Click “Pay now”.
  • You will be forwarded to the PayPal web site.
  • Log in, or pay with your credit card /bank account.